Privacy Policy

We are dedicated to safeguarding your privacy and making sure that your personal data is managed responsibly and safely. This Privacy Policy describes how your information is gathered, used, and safeguarded when you visit our website or make a transaction.

You consent to the practices outlined in this policy by using our website.

Information We Collect

The following categories of personal information may be gathered and processed by us:

Personal Information You Provide:

• Full name

   

• Address for billing and delivery

   

• Email address

   

• Phone number

   

• Payment information (securely handled by our payment providers)

   

• Order history

Automatically Collected Information:

• IP address

   

• Device details and browser type

   

• Time spent on the website and pages viewed

   

• Cookies and tracking information

How We Use Your Information

We use your information to:

• Handle and complete your orders

   

• Answer questions and offer customer service.

   

• Provide shipment updates and order confirmations.

   

• Prevent fraud and keep your website safe.

   

• Enhance the consumer experience and our website

   

• Deliver promotional messages (only if you have consented)

   

  We only use your information where it is permitted under UK data protection regulations.

Legal Basis for Processing (UK GDPR)

We process your data under the following lawful bases:

• Contractual requirements to complete your order

   

• Legal requirements for accounting and tax purposes

   

• Justifiable interest to enhance our offerings and stop fraud

   

• For marketing communication consent

   

• Consent can be revoked at any moment.

Payments

Reputable third-party payment companies handle all payments securely. Complete credit card information is not kept on our servers.

Sharing Your Information

We only share your information when necessary, including:

       Couriers for deliveries

       Providers of payments

       Providers of website and IT services

       Legal or regulatory bodies (if mandated by law)

We do not sell or rent your personal data to third parties.

Cookies

Our website uses cookies to improve functionality and enhance user experience.

Cookies help us:

• Remember your preferences

• Enable shopping cart functionality

• Analyze website traffic

• Deliver relevant marketing (if consented)

You can control or disable cookies through your browser settings.

Data Retention

We retain personal data only as long as necessary to:

• Fulfil your order

• Meet legal, tax, or accounting requirements

• Resolve disputes

After this period, data will be securely deleted.

Your Rights

Under UK data protection laws, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Restrict processing

• Object to processing

• Request data portability

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us using the details below.

Data Security

To prevent unauthorized access, misuse, loss, or disclosure of your personal information, we put in place the proper organizational and technical security measures.

However, it is impossible to ensure 100% security for any internet broadcast.

Marketing Communications

You can stop receiving our marketing communications at any time by contacting us directly or clicking the unsubscribe link in any email you receive.

Without your permission, we will never send marketing materials.

Third Party Links

Links to other websites may be found on our website. Third-party websites' privacy policies are not our responsibility.

Changes to This Policy

This privacy statement may be updated from time to time. This site will be updated with a new "Last updated" date.

Contact Us

If you have any inquiries concerning this privacy statement or the handling of your data, please get in touch with:

Email: info@emeraldanter.com